Discover the Magic of flexandflowkinetics.com

Arrival: We request that you arrive 10–15 minutes prior to your scheduled start time to complete necessary intake forms and enjoy a relaxed start to your session.
Late Arrivals: If you arrive 15 minutes late, your session may be shortened to avoid delaying the next client. You will still be responsible for the full service fee.
Cancellations: We require at least 24 hours’ notice for any cancellations or rescheduling.
- Cancellations with less than 24 hours' notice will not have deposit back.
- "No-shows" will also not have their deposit back.

Client Intake: All new clients must complete a health history form and signed Informed Consent prior to their first session. It is the client’s responsibility to update the therapist on any changes in health or medications.
Sanitation: In compliance with TDLR standards, all linens are laundered in hot water and bleach after every use. All surfaces and equipment are disinfected with hospital-grade bactericidal agents between sessions.
Contraindications: We reserve the right to refuse service if a client has a condition that makes massage unsafe (e.g., fever, contagious skin rash, or recent surgery without medical clearance).
Pregnancy: Please notify us if you are pregnant. We offer specialized prenatal massage but generally do not provide services during the first trimester without a doctor's note.

Zero Tolerance: Our establishment provides therapeutic and relaxation massage only. Any illicit remarks, sexual advances, or inappropriate gestures will result in the immediate termination of the session. The client will be charged the full fee and banned from the premises.
Draping: Professional draping is mandatory. You will be covered with a sheet/blanket at all times; only the specific area being worked on will be undraped.
Minors: Clients under the age of 18 must have a parent or legal guardian present in the room during the entire session and must sign a specific minor consent form.

HIPAA Compliance: Your health records and session notes are strictly confidential. We will not release any information to third parties (including family members) without your written consent, except as required by law.

Payment: Full payment is due at the time of service. We accept Zelle, Cashapp, Venmo, credit card, FSA, HSA, debit cards.
You may do the pay later option but has to be approved before appointment
Refunds: We do not offer refunds on completed services. If you are dissatisfied, please alert your therapist during the session so adjustments can be made immediately.